FAQs
Back to categories
Health First - What Differences Will There Be To My Holiday in Summer 2020
As we prepare to welcome guests back to Rhodes, our focus is ensuring that our properties follow the health protocols outlined by the Greek government under the Health First Tourism initiative. Check out the information below to see what may have changed in order to keep you safe this summer.

What are the entry requirements for Greece?

Greece opened to international tourism on 1st July:

For passengers from the UK please go to this link to review the current entry requirements:

For passengers from all other countries please check the relevant government website for info.

 

What happens when I arrive in resort?

If you are staying in Lindos Village, in most cases you will be met by our Representative at Entrances A (Main Square), B (Stavri Square) or C (San Stefano Square).  Information will have been sent prior to your arrival.  Please don’t be offended if they don’t offer to shake hands or hug you as they normally would.   They will escort you to your accommodation and assist you with entry into the accommodation.  

If you are staying in a villa outside of the village, then you will receive directions and check in instructions for self see in as normal.  

If you are staying in a hotel outside of the village, then your hotel may be offering an online check in service to avoid crowding at reception.  Details will be sent in advance where applicable.  

We ask that usual social distancing rules apply when meeting our staff or hotel staff

Luggage 

Our luggage transfer service in Lindos on Wednesdays and Saturdays will not be operational until further notice to avoid handling of client’s luggage.  You may wish to bear this in mind when packing if you know that you are in an elevated position in the village.

 

Áre bars and restaurants operating as usual?

It has been announced on 10 August that bars and restaurants must close between 1200 and 0700 hours.  

How do I complete my Passenger Locator Form (PLF)?

As from 1 July 2020, the Greek Government have introduced a Passenger Locator Form that must be completed in order to entry the country.   It is a simple form that will ask your name, age, home address, temporary address (ie your hotel/apartment/villa), arrival date, flight number etc. 
 
  • You are required to complete one per household, however, some airlines have asked for one per adult.   THEREFORE, we advise that for families with  children under 18, you complete one per household.  For couples and friends travelling, complete one per person.
  • When completing as a family, please add as FAMILY MEMBERS and not as travelling companions.  Simply click the "add family member" button as many times as you need for the number of people
  • When completing individually, if you are travelling as a group, then simply add one person as a travelling companion to ensure everyone is cross referenced for track and trace purposes.  
  • Permanent address is your home address.  When adding your postcode, do not leave a gap, eg KT190AD as the form doesn't accept gaps
  • Temporary address is where you are staying in Rhodes
  • We do not  have street names in the villages, so you simply use the village or district as the street name; eg Apostolos Studios, Lindos Village, Lindos, Rhodes, 85107 or Villa Amara, Navarone Bay, Lindos, 85107, Rhodes.    In most cases the address is on your online booking confirmation for reference. 
  • Zip codes are as follows - Lindos/Pefkos 85107, Lardos/Kiotari/Gennadi 85109, Rhodes Town 85100
  • You will receive a confirmation email once submitted so please keep this for reference and forward to us so we also have a record at this email address.   
  • At 00.01 Greek Time (22.01 UK time), you will receive another email with a QR (Quick Reference) code and your completed PLF.  You can keep this on your phone or print the PDF.
  • The QR code will be checked both at your departure airport and on arrival in Rhodes
  • Random testing is then done on arrival and is likely to be one in the party if a large group.  It is a simple and quick swab
  • If tested you are simply asked to social distance as normal for 24 hours 
  • If positive you will receive a text message and further instruction 
  • Please be very careful when completing the information and ensure that there are no spelling errors in names, names including middle names match passports, flight numbers are correct etc.  One mistake could mean you are denied boarding.  It is a simple form, but please take your time completing it.  
 

 

Do I need to do a test before travelling?

From 17th August, if you are travelling by plane from Sweden, Czech Republic, Belgium, Spain or Netherlands, you must present a negative molecular test for coronovirus (PCR test), which will have been performed within 72 hours of the flight

What's the rules on wearing masks?

As you will need to wear a mask when traveling from your home to your holiday destinationand in certain places in resort, we suggest that you bring your own supply of fabric or disposable masks.  There will be a small emergency supply at each villa/hotel complex and whilst they are available in all local supermarkets, the increased demand may mean supplies are limited.

It is mandatory to wear masks on all public transport so from your home to your holiday hotel/apartment/villa via taxis, buses, trains, planes and automobiles! Also in supermarkets, cafes, banks, government offices, retail shops, barbershops, hairdressers and related establishments.

A dispenser of sanitising gel will be available at each villa/apartment/hotel and we ask that you use this each time you enter and exit the villa/room/apartment.  We recommend packing some antiseptic type wipes to bring with you that you can keep in your bag/pocket at all times. 

What information must I complete to return back to the UK

Before you travel to or through the UK, you must complete this form.

 

 Read about the new UK border rules and check if you are exempt.

The Home Office and Public Health England will use the information you provide, to contact you if a passenger on your flight tests positive for coronavirus (COVID-19).

Each passenger travelling in a group must complete a separate form. If you are travelling with someone under 18 years old, they do not need their own form, provided you:

  • will arrive and leave together
  • will stay at the same UK address
  • add their details into your form

Before you start

You will need:

  • your passport information
  • your travel details, including times and dates
  • the address where you will stay in the UK (if applicable)

You cannot submit this form until 48 hours before your arrival time in the UK.

 

For all other countries please go to the relevant Visa and Immigration page on your own government's website 

What changes to the cleaning will there be?

The Greek Government have introducted a Health First Initiative which specifically includes cleaning and hygiene measures.  You may find that your hotel, villa or apartment displays their Health First Certificate so you know that they been trained on the new protocols.  Some apartments and villas under different tourist license and rental laws, do not require a Health First Certificate.  However in ALL cases, we have worked with the owners and our business partners to ensure that they adhere to the same protocols.  

Cleaning Schedules

Greek government health protocols have restricted the amount of time that cleaning staff can enter the property in order to protect both them and you.   

In hotels and apartments, daily cleaning will not take place and hotels that have turn down service or similar will remove this facility.

For village accommodation this may only mean 1 mid week visit with a sheet and towel change.  In some cases, the owners prefer to do a light clean every 2-3 days in order to remove the rubbish. 

For villas with pools where a mid week clean was included, this has been removed but a supply of linen or towels for a changeover can be requested.   

You will be advised on arrival what the protocol for your accommodation is including the day and time frame that the cleaner will visit.    

Most importantly, the cleaner will ask you to vacate the property to clean the rooms and is not allowed to enter the property if you are present.  Please note that he/she will not be able to return later if that time isn't convenient for you.

If you would prefer not to have a cleaner during your stay then please advise the representative/reception on arrival.  

Removal of Leftover Suncreens/Toiletries/Personal Items

Whilst this has always been seen as a perk for cleaners in recent years, we ask that you either take them home with you or dispose safely in one of the main green bins. 

What differences may there be within the accommodation?

Villa Information Books/Guides/Leaflets

We must remove information books and Leaflets from the villas and so will send any links to information either digitally before you arrive or there will be a QR code or similar on a wipeable information sheet so you can scan to take you to online information. 

 

Soft Furnishings/Decor

You may find that some cushions, throws and other decorative items have been removed from the villas/rooms which were seen in photos when you booked.  This is purely to ensure that it is easier to maintain the cleanliness guidelines in line with government protocols and should not affect your comfort or enjoyment.

 

Sealed Items after Disinfecting

In some cases you may find that remote controls for the TV and air conditioning have extra covers, cling film or have been placed in plastic bags on arrival.  This is purely part of govermnet protocols for your protection

 

What methods of payment are accepted in resort?

Whist you can still use cash in resort, we do suggest bringing a card that can be used for contactless payments which is being encouraged by the Greek government.  Revolut is a currency card where you can top up quickly and easily from your debit or credit cards and exchange into EUR.  These and similar types can be used throughout the resorts and keeps manual interractions via cash to a minimum.

Will we still have an in resort rep service?

For villas outside of the village, we will operate welcome meetings on request and our villa rep will make contact with you before arrival to arrange.  These will take place outside of the villa by the pool or similar to avoid entering the villa.   

For village properties, contact will be email, audio or video call until further notice.  This may change to our usual beach taverna visits for your convenience but we will advise on arrival if this is the case. 

 

Our office will be closed to the public but rest assured there will always be someone on hand for emergencies.   We ask that contact via phone/sms/Whatsapp is only made in office hours unless an emergency.  

 

If we have booked a package or villa holiday where we act as a retail agent and not the operator, ie with Jet2, Olympic, Solmar, then the representative service may vary and we will pass on any documentation we receive from them.     Please always remember that we are in resort, so can liaise with your tour operator representative to ensure you get the support you need. 

What difference will there be for transfers to resort?

The Greek government have put restrictions in place for the number of people allowed on a transfer for your health and safety.   These changes are as follows but can be updated at any time. 

Occupancy

  1. Buses will be operating at 65% occupancy, so if you have booked a shuttle transfer, you don't need to do anything as the coach company will adjust the load accordingly
  2. Taxis are allowed to take 3 people in addition to the driver.  If the group includes children or vulnerable passengers who need assistance, then it is possible to have 4 in a taxi. 
  3. An 8 seater private minibus can take 5 people plus the driver so it may be necessary to upgrade the minibus to the next size up. There may be a small fee for this but we will advise accordingly.

Health First Measures

  1. All passengers and the driver must wear a protective mask on board.
  2. All buses and taxis will provide sanitiser before entering

 

What changes are there with the Check in/out?

In order to comply with government guidelines and allow for sufficient time for cleaning, the check in /check out times will be as follows:

Apartments, Studios, Hotel Rooms

Check In            1500 hours

Check Out          1100 hours

 

Luxury Villas, Traditional Houses

Check In             1600 hours

Check Out          1000 hours

 

Where you are staying in a hotel, please observe any signage and social distancing rules in reception.  In some cases, they may offer check in outside of the reception area to minimise over-crowding.

 

Late Check Out

There will be limited late check out facilities this year, due to extra measures and time needed to clean.   If you are on a late flight and are concerned about having to vacate your room early, we recommend you book an extra night where possible.

 

Will there still be a hospitality tray or welcome hamper service?

HOSPITALITY TRAYS

Government guidelines have said that we must remove our usual hospitality trays including tea, coffee, sugar and milk sachets.   We suggest that you either bring your own emergency pack with you if having a cup of tea on arrival is important to you.  Alternatively, you can order shopping from ABC online to be delivered prior to arrival where they will operate under strict guidelines in line with health protocols. 

 

WELCOME HAMPERS    

If you are staying in a villa with a complimentary Welcome Hamper included, then this will be delivered by ABC who will operate under strict guidelines with the use of protective clothing.  There will be minimum handling with items put in fridge where needed and other items left in a box/bag. 

 

LARDER ITEMS – LUXURY VILLAS/HOUSES

In previous years, we have left items such as oil, vinegar, salt, pepper, sugar, herbs etc in the cupboard which may have been bought by previous guests or the owner.   These will need to be removed and so bear this in mind if you are doing a supermarket order for your arrival or wish to pack some condiments

Will my travel experience be different?

  1. Travelling via plane will certainly be different this year. You will be required to wear masks on all forms of transport as well as in the airport buildings.  
  2. The UK government have advised avoiding hand luggage and to check into the hold whereever possible.
  3. Many airlines are changing their on-board service, in particular offering limited catering.  We recommend you stock up with your favourite snacks and drinks before you board.
  4. For specific information about how the airlines are adapting to flying in order to keep you save, please refer to their specific webpages EasyjetTuiBritish Airways, Jet2 and Ryanair.

 

What are the regulations on swimming pools?

If you are staying in a hotel with a pool, there will be restrictions in place regarding the number of people allowed in the pool at any one time.   We ask you to respect these rules for your own health and safety reasons but also so that the property is not subject to fines for non compliance.

 

Only hotel residents are allowed to use the facilities and so where your Lindos village apartment was able to use Krana hotels in the past, this will not be allowed under the new guidelines. 

 

We ask that you use large towels to cover the sunbed and beds will be disinfected each day between client use.  Reserving sunbeds in advance by placing towels in the beds will not be allowed and can only be occupied when you arrive at the pool.  Please also do not move the sunbeds as they will have been placed strategically to comply with distancing measures.

ACCEPT COOKIESTo give you the best possible experience, this site uses cookies. Using this site means you agree to our use of cookies. We have published a cookies policy, which you should read to find out more about the cookies we use. View cookies policy.