Booking Terms & conditions

 

Exclusively Lindos Ltd is a UK registered company registered under Company No 07103215. The company is also fully bonded with the Travel Trust Association (TTA) under number U9623 and with an ATOL license T7491.    This means that all parts of your holiday booked with us are 100% financially secure and we are obliged to operate under strict guidelines laid out by the TTA and the CAA.  For more information please refer to the TTA website or the CAA  

These booking conditions and other information on this website set out the terms on which you contract with us. No employee or representative of this company has the authority to vary these terms and conditions or information in this e-brochure.
 
 
A. Booking and Payments
Information about our accommodation (including prices and travel details) may be featured on other websites operated by agents and other organisations. Please note that we do not accept responsibility or liability for any advice given to you on any website which is not operated and maintained by ourselves.
 

We recommend that before booking your holiday you check our website for the most up-to-date information in relation to the holiday you have chosen.

 

Once your booking is confirmed as definite a contract exists between us and all conditions become binding on us both. We will send you a confirmation email followed with an invoice attached confirming details of the holiday.

 

The person making the on-line booking guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed.   When booking studios, apartments, hotel rooms and villas the occupants must match all names on the booking and any name changes advised where a fee will be payable.  On no account can rooms be sublet under any circumstances. 

 

For Exclusively LIndos accommodation only bookings, a deposit of 25% is payable at the time of booking and the balance of the holiday cost must be paid no later than 69 days before departure.   For package holiday bookings where we act as an agent on behalf of the Tour Operator, the payment terms and conditions will vary and we will advise you of this at the time of booking.   If the balance is not paid in time we reserve the right to cancel your holiday arrangements and your deposit will be forfeited.   An Admin Fee of 35 GBP or EUR equivalent will be charged at our discretion for late payments.   We also reserve the right to add on 4% interest for each day the payment is late.       
 
Payment by debit/credit card
A charge of 2.2% will be made for visa/mastercard credit card transactions through Worldpay.  American Express carries a charge of 3.8% and can only be made over the phone.   For debit card bookings there is no fee. 
 
 

 

Price Policy
We reserve the right to increase or decrease e-brochure prices any time before you book and to publish further brochure editions. Price increases may for example become necessary because of fuel supplements and/or government action, increase in local taxes etc. We will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised in this e- brochure when we confirm your booking.

 

Our Prices Include 

All Holidays

  • Accommodation and meal arrangements in resort as confirmed.
  • Services of our Destination Manager and/or local agents.

Linen (changed once per week) and end of let cleaning charges for self catering villas. Maid service in Lindos studios and apartments is between 2 and 5 times a week and varies per unit.   Maid service normally consists of making of the beds, a general sweep through and removal of rubbish   If maid service is important to you, please contact us in advance to confirm the frequency and details. Extra maid service for our luxury villas can be paid for locally.

 Package Holidays

  • Flights, transfers and accommodation as provided by the Tour Operator and advised in your booking confirmation
  • Services of the Tour Operator Representative
Transfers
  • For shuttle bus transfers we act as agents for the supplier and have no control over the timings of the transfers or pick up times.  
  • For taxi transfers we only use licensed taxis 
  • For coach or minibus transfers we act as agents for the coach supplier

Self-catering studios, apartments and villas

For accommodation only holidays, prices are based on per unit price as described in the e-brochure.  In some cases there may be a charge for extra persons or infants and will be advised at time of booking.   Any local charges that may apply in some apartments are detailed on the resort pages and clients should make provision for these, especially in the case of deposits which must be paid on arrival.

 

Our Prices do not Include

  • Travel Insurance which is essential and can be booked via the website. Please note your contract is with the insurance provider and not with Exclusively Lindos.  
     
  • Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, cots etc.
  • Late check out charges for rooms, apartments or villas

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

Financial Protection through the TTA

When you pay us by card or bank transfer, the money is automatically deposited into a Trust Account.  Your money remains in the Trust Account is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor.   Before a supplier is paid, we must submit an invoice which is verified and checked by the Trustee before any payment is released from the account. 

In addition to being held in trust, your monies are also insured.

A Stand Alone Safe Seat Plan policy is an insurance policy which is issued on your behalf by the Travel Trust Association member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a Travel Trust Association member up to the value of £11,000 per passenger.

It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to us is safely protected and available to pay for those services which you have booked.

Please be aware that this is NOT a travel insurance policy. The Stand Alone Safe Seat Plan will only protect the money that you have paid to us   You will need to take out a seperate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage etc. 

Additional Requests

If you have a special request please indicate so at the time of booking and we will pass these on to the hotel or apartment/villa owner. We must point out that these requests cannot be guaranteed and any costs are payable locally.

 

B. Changes or Cancellations by you
Requests to change your booking after confirmation (e.g. transferring to a different accommodation or departure date may be made in writing, by telephone or email info@exclusivelylindos.com), but we are not bound to comply with such requests unless it is to substitute a party member where that person is prevented from travelling (see below). If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.

 

Cost of Changes
To avoid incurring booking amendment charges at a later date, please remember to book all additional items when you first confirm your holiday. Subsequent amendments or alterations will incur a £35 (or EUR equivalent)  amendment fee.

 

Cost of Cancellations
Cancellations can only be accepted in writing. A cancellation confirmation/invoice will be sent within 7 days. The charges you incur, which are set out below, depend on when we receive your written notification.  These apply to Exclusively Lindos accommodation only, wedding services and taxi bookings when we are the main supplier and may vary for package holidays and shuttle bus transfers through Agents, Tour Operators and accommodation via bedbanks. Details can be supplied on request at time of booking. 

 

Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

 

 

Period before scheduled departure date within 
which notification is received by us

 

% of holiday cost

 

More than 56 days

25%

Between 43 days and 56 days

80%

Between 29 days and 42 days

90%

Up to 28 days/no show

100%

 

 
   
 

C. Changes or Cancellations by Exclusively Lindos
It is unlikely that changes (or cancellation) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible.

 

Significant Changes by Exclusively Lindos
Where a significant change to an essential term of the contract becomes necessary, we will inform you as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your accommodation. To enable us to determine whether other changes may constitute a significant change you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday.


You will have the choice of either

  • a) accepting the changed arrangements as notified to you or
  • b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or
  • c) cancelling your holiday and receiving a full refund of all monies paid.

Significant Changes made by the Tour Operator or Third Party Suppliers for whom we act as an agent

Where we act as an agent for Tour Operators or Third Party Suppliers, we are obliged to follow their terms and conditions for changes and cancellations.   Details can be provided upon request at time of booking.  

Force Majeure
Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and all similar events beyond our control. 

Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

 

Behaviour
We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion, or that of any accommodation owner or manager, or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to the customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

Complaints

If your holiday does not meet your expectation for any reason, we ask that you advise our local representative immediately or contact us on info@exclusivelylindos.com to state your reasons and how we can put it right.  Our aim is to resolve any issues immediately in resort so that you can continue to enjoy your holiday.  Should you feel the need to pursue the matter further on your return to the UK, please email us to let us know so that we can liaise with the relevant hoteliers or suppliers to put things right for the future.  In accordance with guidelines by our governing body, we will respond to your written complaint within 14 days and provide a full written response within 28 days.    Feedback is very important for us in order to maintain and improve our standards.  Our aim is to ensure you have the best holiday ever.  

Our Liability
We promise to make sure that all parts of the holiday we have agreed to arrange as part of our contract are provided to a reasonable standard and in accordance with that contract. We also accept responsibility for what our employees, agents and suppliers do or do not do. However, please note that we will not be liable for any injury, illness, death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury, illness, death or consequent loss was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers.

And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following.

 

  • (a) the fault of the person(s) affected or any member(s) of their party or
  • (b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
  • (c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure).
  • (d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something you did not tell us about when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents (ii)where any losses, expenses, costs or other sum you have suffered relate to any business.

 

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

 

The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

 

Advertisers
Local business may choose to advertise their services on our website. We cannot accept any responsibility for the content of these adverts nor for the services or products that they supply. s.

We may also operate links from our website to other suppliers and do so as part of the information service we provide.  We cannot be held responsible for the content or information on these websites as we do not control them.   

We would be more than happy to receive any feedback that you feel may benefit us removing the supplier or link from the website. This decision would be at the sole discretion of the marketing director for Exclusively Lindos.

D. E-brochure Accuracy
Our e-brochure is prepared many months before the summer season commences and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details shown on this website may have changed since the brochure was posted on-line. We will inform you of any changes of which we become aware.

 

Accommodation
Studios and apartments in Lindos village are simply furnished and often converted rooms within villas that date back to the 15th century.   A studio is an open plan room with single or double beds and a kitchenette area.   Some studios and apartments may take an extra bed to increase occupancy.  These beds are normally camp beds or sofa beds and may incur an extra cost or where this is a studio for 2 with an extra bed, the price remains the same in order to reduce the cost per person.  In these cases space and wardrobe space can be limited.  Please make it clear at time of booking if space is important to you and we will offer appropriate options.  

Lindian Beds – a raised platform with mattresses

Sala – a salon/living area that is often converted into a bedroom or studio

Kitchenettes usually consist of two cooking rings, sink and fridge which are encased in one unit. Crockery and cutlery is provided for the preparation of breakfasts and light snacks. 


Bathrooms in Lindos Village accommodation generally consist of a toilet, sink and hand held shower without curtain or shower tray. 


The above does not apply to villas or hotels from our Luxury range.

 

Check In/Check Out Times

Check in time for hotels and studios are generally 1400 hours and for luxury villas at 1600 hours. Check out time is 1000 hours for villas and 1200 hours for hotels and studios.   This is to allow for the rooms to be cleaned and prepared for new arrivals.  Where possible, early check in and check out may be possible depending on departure/arrival times of other guests.  Any extra costs will be paid locally direct to the owner by the guest.    If you are on a very late night flight, we recommend booking an extra night to make your stay more comfortable.  

 

E. Data Protection
By completing a booking you agree that, if necessary, the company may pass your details to any third party connected with the operation of the holiday on which you have booked. This information will not be used for any other purpose, nor will it be passed on to other parties, unconnected with your holiday.

 



ACCEPT COOKIESTo give you the best possible experience, this site uses cookies. Using this site means you agree to our use of cookies. We have published a cookies policy, which you should read to find out more about the cookies we use. View cookies policy.