Travel Update - Corona Virus (Covid-19)
CORONAVIRUS UPDATE - 9 APRIL 2020
 
 
If you have booked accommodation only with us and are travelling up until 20 May 2020, we are working through bookings in order to provide a date change for later in 2020 or in 2021.  We are loading 2021 as quickly as we can so you can take advantage of your preferred dates.   If you can't fix a date as yet, then we are offering a Credit Note which can be used for holidays up until end of October 2021 but must used by 31 December 2020.
 
Credit Notes
 
The credit notes are fully protected under our usual financial guarantee as part of the Travel Trust Association and are simply a credit of the monies paid to be used like for like in the future.  In order to protect our local suppliers, the credit note will be for use with the same property or within the same group of properties.   Should this not be possible for some reason, then we will discuss what options are available and see if we can make an exception to the rule.  These will be dealt with on a case by case basis.
 
If the value of the new holiday is higher, then you will need to pay the difference.  If this is a non refundable rate, then at the time of booking or if a standard rate then at the usual balance due date.  
 
If the value of the holiday is less, then no cash refund is available but it may be possible to carry the remaining credit forward as long as it is used by end of 31 December 2020.   
 
If you previously paid amendment/admin fees for changes, then this amount will not be counted towards your credit note.
 
If you have booked a tailor made package with us, the credit note and holiday changes will be dictated initially by the terms and conditions of the airline with which you are booked.  As such we will advise on a case by case basis.
 
If you try to make a claim from your Travel Insurer or your Credit Card Company without success, then we cannot reinstate your holiday for future dates or issue a Credit Note as this will be seen as a double claim.   
 
Travel Insurance
 
In some cases your Travel Insurance will have a Travel Disruption section which may cover you.  We do have a crisis insurance team working within the Travel Network Group who can check your policy for you.  This is a free of charge service so please contact us with your policy details which we will pass to them.  
 
CORONAVIRUS UPDATE - 8 APRIL 2020
 
JET2
 
In view of the ongoing uncertainty caused by the Covid-19 pandemic, Jet2 has taken the decision to recommence their holidays programme on 17th June 2020. This means that if you are travelling before this date, unfortunately your flight or package holiday will not be operating.
 
I have booked a Jet2 holiday via Exclusively Lindos
 
If you have booked a Jet2 package holiday with ourselves, then Jet2 will issue an automatic credit voucher which you can apply to a new booking made before 31 July 2020.  This will be for the full value of the booking but not including any previous amendment fees if applicable.  The voucher is only valid to be used by ourselves as the booking agent, so simply let us know what your new dates and requirements are and we will book your next holiday.  We will apply any applicable rebook discounts as advised by Jet2.    If the holiday is more expensive, then you will need to pay the difference between the voucher and new holiday cost.  If the holiday is cheaper, then the difference will remain on the voucher and must be used before the end of July for any other holiday.  
 
I have booked a tailor made package which includes a Jet2 Flight
 
If you have booked a tailor made package which includes a Jet2 flight, we can amend the flight and accommodation with no fees apart from any difference in holiday cost which may apply.  Simply send us your preferred dates for 2020 or 2021  and we will make the necessary arrangements for you.  
 
 
CORONAVIRUS UPDATE  - 24 March 2020
 
 
PLEASE NOTE THIS ONLY APPLIES TO AFFECTED BOOKINGS UP TO 20TH MAY - FOR ANY OTHER BOOKINGS NORMAL TERMS AND CONDITIONS APPLY 
 
Exclusively Lindos continues to monitor the worldwide events associated with the spread of Covid-19 and this is a rapidly changing and evolving situation.    If your departure is imminent then please contact us as we will treat each case individually as will depend upon the supplier, their booking conditions and the type of holiday booked.   Please do not call the office but email us on reservations@exclusivelylindos.com quoting your Order ID and Departure Date in the subject heading so that we can prioritise in chronological order.  Please rest assured that the health and wellbeing of our clients, colleagues and the locals within Rhodes are our prime concern.  In such cases like this we are governed by regulations imposed by the FCO regarding travel.
 
For access to the most recent changes by the FCO click here 
 
In these circumstances, the following Force Majeure clause from our Terms and Conditions would apply, however we have made an update to our terms and conditions in certain circumstances as below.  
 
Force Majeure
Compensation payments and refunds do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and all similar events beyond our control. 
 
Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.
 
FAQs
 
Should the FCO restrict travel to Rhodes during your departure date, then the following should answer most questions and include an update to our standard terms and conditions.  
 
Q I have booked a Flight Inclusive package with Exclusively Lindos and received an ATOL Certificate
 
Where you have booked a package holiday with us, then you are protected under the Package Travel Regulations.  This means that we will look at providing an alternative holiday for you at a later date.  If you have made your own arrangements for flights, car rental, airport parking, airport hotels, transfers etc then you will need to contact the airline and travel provider to see what options are open to you.   You would also need to refer to your own Travel Insurance policy to see what cover is included.
 
Q  I have booked accommodation only with Exclusively Lindos (properties exclusively contracted by EL)
 
If you have booked accommodation only with us, then you are not protected by the Package Travel Regulations and are not entitled to an alternative holiday.  In the majority of cases where the supplier/accommodation owner agrees we are offering the opportunity to defer your stay for any available dates until end of October 2021.   Please note the rebook must be in the same property (or same collection where owner has multiple units)     No admin fees payable but will be liable for any change in holiday costs.
 
Q  I have booked a non refundable option with Exclusively Lindos
 
Bookings which are non refundable are completely non changeable or non refundable as per the terms and conditions and we would advise you to contact your Travel Insurer.  Please contact us to discuss your options and where possible we will make the exception to defer your booking to another date valid until end of 2021.  This is not a guaranteed right but we will do all we can to assist in these extraordinary circumstances and liaise with the accommodation owner to see if they will waiver the terms and conditions.    
 
Q  I have booked a package holiday or villa only where Exclusively Lindos act as an agent on behalf of another tour operator/supplier, eg Solmar, Olympic, Jet2 etc
 
If we are acting as a retail agent on behalf of another operator, then we are completely governed by their terms and conditions and any updated policies.  If you have booked a package holiday with inclusive flights, then you will be protected under the Package Travel Regulations.  If you have booked accommodation/villa only then you would not be protected and would need to refer to your Travel Insurance provider.  In all cases we will be your main point of contact and will act in your best interests to find out what options are open to you with the operator.
 
Q  I have received a cancellation from the Airline for my travel dates, what happens now?
 
If you have had your flight cancelled for a flight you have booked yourselves, please email us the cancellation confirmation from your airline.   We will look at your options depending on your booking and departure date.  
 
Q  What if I decide I don't want to travel
 
If holidays continue to operate, then you will be subject to our normal terms and conditions and cancellation charges will apply  
 
 
Q  Am I entitled to compensation if I am unable to travel
 
As these circumstances are completely out of our control, you would not be entitled to any compensation
 
Q  My balance is due and I'm really nervous about paying it right now
 
Please contact us and in some cases we may be able to put your balance back to 30 days before arrival.  Please note this really depends on the type of holiday booked and so we will deal with your request on a case by case basis.     
 
Automated balance request may go out from our invoicing and our online booking system even if a delayed payment has been agreed.  Please do not panic if this happens.   If you have an updated invoice with the new balance date, simply ignore the reminder.   If you haven't agreed anything as yet, please send us an email and we will do all we can to help. 
 
 
We remain, as always, at your disposal for any queries or concerns you may have and we are working hard to find the best solutions in these unprecedented times.  
 
In the meantime, stay safe, stay home and stay in touch. 
 
 
CORONAVIRUS UPDATE  - 18 March 2020
 
 
PLEASE NOTE THIS ONLY APPLIES TO AFFECTED BOOKINGS UP TO 30TH APRIL - FOR ANY OTHER BOOKINGS NORMAL TERMS AND CONDITIONS APPLY 
 
Exclusively Lindos continues to monitor the worldwide events associated with the spread of Covid-19 and this is a rapidly changing and evolving situation.    If your departure is imminent then please contact us as we will treat each case individually as will depend upon the supplier, their booking conditions and the type of holiday booked.   Please do not call the office but email us on reservations@exclusivelylindos.com quoting your Order ID and Departure Date in the subject heading so that we can prioritise in chronological order.  Please rest assured that the health and wellbeing of our clients, colleagues and the locals within Rhodes are our prime concern.  In such cases like this we are governed by regulations imposed by the FCO regarding travel.
 
For access to the most recent changes by the FCO click here 
 
In these circumstances, the following Force Majeure clause from our Terms and Conditions would apply, however we have made an update to our terms and conditions in certain circumstances as below.  
 
Force Majeure
Compensation payments and refunds do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and all similar events beyond our control. 
 
Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.
 
FAQs
 
Should the FCO restrict travel to Rhodes during your departure date, then the following should answer most questions and include an update to our standard terms and conditions.  
 
Q I have booked a Flight Inclusive package with Exclusively Lindos and received an ATOL Certificate
 
Where you have booked a package holiday with us, then you are protected under the Package Travel Regulations.  This means that we will look at providing an alternative holiday for you at a later date.  If you have made your own arrangements for flights, car rental, airport parking, airport hotels, transfers etc then you will need to contact the airline and travel provider to see what options are open to you.   You would also need to refer to your own Travel Insurance policy to see what cover is included.
 
Q  I have booked accommodation only with Exclusively Lindos (properties exclusively contracted by EL)
 
If you have booked accommodation only with us, then you are not protected by the Package Travel Regulations and are not entitled to an alternative holiday.  In the majority of cases where the supplier/accommodation owner agrees we are offering the opportunity to defer your stay for any available dates until end of October 2021.   Please note the rebook must be in the same property (or same collection where owner has multiple units)     No admin fees payable but will be liable for any change in holiday costs.
 
Q  I have booked a non refundable option with Exclusively Lindos
 
Bookings which are non refundable are completely non changeable or non refundable as per the terms and conditions and we would advise you to contact your Travel Insurer.  Please contact us to discuss your options and where possible we will make the exception to defer your booking to another date valid until end of 2021.  This is not a guaranteed right but we will do all we can to assist in these extraordinary circumstances and liaise with the accommodation owner to see if they will waiver the terms and conditions.    
 
Q  I have booked a package holiday or villa only where Exclusively Lindos act as an agent on behalf of another tour operator/supplier, eg Solmar, Olympic, Jet2 etc
 
If we are acting as a retail agent on behalf of another operator, then we are completely governed by their terms and conditions and any updated policies.  If you have booked a package holiday with inclusive flights, then you will be protected under the Package Travel Regulations.  If you have booked accommodation/villa only then you would not be protected and would need to refer to your Travel Insurance provider.  In all cases we will be your main point of contact and will act in your best interests to find out what options are open to you with the operator.
 
Q  What if I decide I don't want to travel
 
If holidays continue to operate, then you will be subject to our normal terms and conditions and cancellation charges will apply  
 
 
Q  Am I entitled to compensation if I am unable to travel
 
As these circumstances are completely out of our control, you would not be entitled to any compensation
 
Q  My balance is due and I'm really nervous about paying it right now
 
Please contact us and in some cases we may be able to put your balance back to 30 days before arrival.  Please note this really depends on the type of holiday booked and so we will deal with your request on a case by case basis.  
 
 
We remain, as always, at your disposal for any queries or concerns you may have and we are working hard to find the best solutions in these unprecedented times.  
 
 
 
 
 
CORONAVIRUS UPDATE - 16 March 2020
 
Exclusively Lindos continues to monitor the worldwide events associated with the spread of Covid-19 and this is a rapidly changing and evolving situation.    If your departure is imminent then please contact us as we will treat each case individually as will depend upon the supplier, their booking conditions and the type of holiday booked.   Please do not call the office but email us on reservations@exclusivelylindos.com quoting your Order ID and Departure Date in the subject heading so that we can prioritise in chronological order.  Please rest assured that the health and wellbeing of our clients, colleagues and the locals within Rhodes are our prime concern.  In such cases like this we are governed by regulations imposed by the FCO regarding travel.
 
For access to the most recent changes by the FCO click here 
 
In these circumstances, the following Force Majeure clause from our Terms and Conditions would apply, however we have made an update to our terms and conditions in certain circumstances as below.  
 
Force Majeure
Compensation payments and refunds do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and all similar events beyond our control. 
 
Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.
 
FAQs
 
Should the FCO restrict travel to Rhodes during your departure date, then the following should answer most questions and include an update to our standard terms and conditions.  
 
Q I have booked a Flight Inclusive package with Exclusively Lindos and received an ATOL Certificate
 
Where you have booked a package holiday with us, then you are protected under the Package Travel Regulations.  This means that where we are able to we can offer an alternative holiday.  If we are unable to source a suitable alternative then we will refund all your monies to you.  If you have made your own arrangements for flights, car rental, airport parking, airport hotels, transfers etc then you will need to contact the airline and travel provider to see what options are open to you.   You would also need to refer to your own Travel Insurance policy to see what cover is included.
 
Q  I have booked accommodation only with Exclusively Lindos (properties exclusively contracted by EL)
 
If you have booked accommodation only with us, then you are not protected by the Package Travel Regulations and are not entitled to an alternative holiday.  In the majority of cases where the supplier/accommodation owner agrees we are offering the opportunity to defer your stay for any available dates until end of October 2021.    This can either be as a rebook now or a credit note and is not subject to our usual administration fees.  Please note you would be liable for any change in holiday costs.
 
Q  I have booked a non refundable option with Exclusively Lindos
 
Bookings which are non refundable are completely non changeable or non refundable as per the terms and conditions and we would advise you to contact your Travel Insurer.  Please contact us to discuss your options and where possible we will make the exception to defer your booking to another date valid until end of 2021.  This is not a guaranteed right but we will do all we can to assist in these extraordinary circumstances.  
 
Q  I have booked a package holiday or villa only where Exclusively Lindos act as an agent on behalf of another tour operator/supplier, eg Solmar, Olympic, Jet2 etc
 
If we are acting as a retail agent on behalf of another operator, then we are completely governed by their terms and conditions and any updated policies.  If you have booked a package holiday with inclusive flights, then you will be protected under the Package Travel Regulations.  If you have booked accommodation/villa only then you would not be protected and would need to refer to your Travel Insurance provider.  In all cases we will be your main point of contact and will act in your best interests to find out what options are open to you with the operator.
 
Q  What if I decide I don't want to travel
 
If holidays continue to operate, then you will be subject to our normal terms and conditions and cancellation charges will apply  
 
 
Q  Am I entitled to compensation if I am unable to travel
 
As these circumstances are completely out of our control, you would not be entitled to any compensation
 
 
We remain, as always, at your disposal for any queries or concerns you may have and we are working hard to find the best solutions in these unprecedented times.  
 
 
 
 
‼️ NEWS UPDATE ‼️   15 March 2020 
 
We have been advised that the Greek government will close all seasonal tourist accommodation until 30th April as further precautionary measures in light of the current public health situation. 
 
We are still waiting for the official notification on this and will be liaising with all suppliers in resort. If you have a holiday booked with us for April, we will be working through these in date order and will contact you to discuss options. 
 
We thank you for your understanding at this extremely difficult time. 
 
In the meantime, stay safe and we pray that normality will resume soon. 
 
🙏 

15 March 2020

 

 

 

Please rest assured that there is currently no need to be concerned about your travel to Rhodes this summer in light of the well documented Novel Corona Virus (Covid 19).  We constantly monitor advice issued by the Foreign & Commonwealth Office and reports received from our operational and legal advisors at The Travel Network Group and will act accordingly in light of any changes.  

You can also read the FCO travel advice for Greece https://www.gov.uk/foreign-travel-advice/greece which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries. 

Should your holiday plans be affected then we will contact you directly to make alternative arrangements.

 

Date:  27 February 2020 

 

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