Frequently Asked Questions


 


You are in category: Travel Agency Information

Are you a tour operator or a travel agent?

Both!  As a Tour Operator we contract properties in Lindos, Pefkos and Lardos and we provide an in-resort repping service for these accommodations.  When you search for accommodation in the accommodation only section,  you will see the Exclusively Lindos logo which comes up next to the price.

As a fully bonded Travel Agent we also offer 1000s more hotel rooms and apartments across the island giving you even more choice. We also act as appointed agents for the main UK Tour Operators including Thomson, First Choice, Thomas Cook, Olympic and Monarch Holidays.   As an independent agent and tour operator we can therefore give you the best choice that you will find all in one place!   Our bonding with the TTA plus our ATOL license means that you are 100% financially covered for every element of your holiday so you can book with confidence and peace of mind. 

How does the TTA protect my money?

When you pay us by card or bank transfer, the money is automatically deposited into a Trust Account.  Your money remains in the Trust Account is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor.   Before a supplier is paid, we must submit an invoice which is verified and checked by the Trustee before any payment is released from the account. 

In addition to being held in trust, your monies are also insured.

A Stand Alone Safe Seat Plan policy is an insurance policy which is issued on your behalf by the Travel Trust Association member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a Travel Trust Association member up to the value of £11,000 per passenger.

It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to us is safely protected and available to pay for those services which you have booked.

Please be aware that this is NOT a travel insurance policy. The Stand Alone Safe Seat Plan will only protect the money that you have paid to us   You will need to take out a seperate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage etc. 

Are you fully bonded?

Yes.  We are members of the Travel Trust Assocation (TTA), Membership No U9623.   The TTA exists in order to provide you, the customer, with 100 percent financial protection, which means that every penny that you pay to us is protected by the Travel Trust Association.

What is the difference between ABTA and the TTA?

ABTA (Offered by many other travel agents) ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.

You will need to ask the ABTA member how financially secure their travel arrangements are. If the arrangements are not automatically protected, the ABTA member may be able to offer suitable insurance to cover you.   If you book with a Travel Trust Association member, like Exclusively Lindos Ltd, your money is 100% financially protected. This is achieved in two ways:

Firstly, every TTA member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customers' money. Secondly, in addition to being held in trust, your monies are also insured. Stand Alone Safe Seat Plan policy is an insurance policy which is issued on your behalf by the Travel Trust Association member.

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