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Booking Terms and Conditions
Home » Booking Terms and Conditions These booking conditions and other information on this website set out the terms on which you contract with us. No employee or representative of this company has the authority to vary these terms and conditions or information in this e-brochure.
A. Booking and Payments
Information about our accommodation (including prices and travel details) may be featured on other websites operated by agents and other organisations. Please note that we do not accept responsibility or liability for any advice given to you on any website which is not operated and maintained by ourselves.
We recommend that before booking your holiday you check our website for the most up-to-date information in relation to the holiday you have chosen.
Once your booking is confirmed as definite a contract exists between us and all conditions become binding on us both. We will send you a confirmation email followed with an invoice attached confirming details of the holiday.
The person making the on-line booking guarantees payment to us of the total cost of the holiday booked, and also does so on behalf and with the consent of all others for whom the booking is completed.
A deposit of 30% is payable at the time of booking and the balance of the holiday cost must be paid no later than 8 weeks before departure. If the balance is not paid in time we reserve the right to cancel your holiday arrangements and your deposit will be forfeited. We do not usually send reminders of monies owing.
Payment by credit card
A charge of 3.4% will be made for each credit card transaction. This represents charges that are made to us from the credit card company and are not profit making.Price Policy
We reserve the right to increase or decrease e-brochure prices any time before you book and to publish further brochure editions. Price increases may for example become necessary because of fuel supplements and/or government action. We will be able to tell you the up-to-date price of your chosen holiday and of any other services advertised in this e- brochure when we confirm your booking.Our Prices Include
All Holidays- Accommodation and meal arrangements in resort as confirmed.
- Services of our Destination Manager and local agents.
Linen (changed once per week) and end of let cleaning charges for self catering villas. Maid service in Lindos studios and apartments is between 2 and 5 times a week and varies per unit. If this is important to you, please contact us in advance to confirm the frequency. Extra maid service for our luxury villas can be paid for locally.
Self-catering studios, apartments and villas
Prices are based on per unit price as described in the e-brochure. Any local charges that may apply in some apartments are detailed on the resort pages and clients should make provision for these, especially in the case of deposits which must be paid on arrival.Our Prices do not Include
- Travel Insurance which is essential and can be booked via the website. Please note your contract is with the insurance provider and not with Exclusively Lindos.
- Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, cots etc.
Flights We have provided for your information and service a link to several airlines that operate to Rhodes. Your contract for these travel arrangements are with the airline and not Exclusively Lindos.
Additional Requests
If you have a special request please indicate so at the time of booking and we will pass these on to the hotel or apartment/villa owner. We must point out that these requests cannot be guaranteed and any costs are payable locally.B. Changes or Cancellations by you
Requests to change your booking after confirmation (e.g. transferring to a different accommodation or departure date may be made in writing, by telephone or email info@exclusivelylindos.com), but we are not bound to comply with such requests unless it is to substitute a party member where that person is prevented from travelling (see below). If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.Cost of Changes
To avoid incurring booking amendment charges at a later date, please remember to book all additional items when you first confirm your holiday. Subsequent amendments or alterations will incur a 25 Euro amendment fee.Cost of Cancellations
Cancellations can only be accepted in writing. A cancellation confirmation/invoice will be sent within 7 days. The charges you incur, which are set out below, depend on when we receive your written notification.
Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.
Period before scheduled departure date within
which notification is received by us% of holiday cost
More than 56 days
30% Between 43 days and 56 days
60% Between 29 days and 42 days
70% Between 15 days and 28 days
90% Up to 14 days/no show
100%
C. Changes or Cancellations by Exclusively Lindos
It is unlikely that changes (or cancellation) will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. We will notify you of such changes as soon as possible.Significant Changes by Exclusively Lindos
Where a significant change to an essential term of the contract becomes necessary, we will inform you as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your accommodation. To enable us to determine whether other changes may constitute a significant change you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday.
You will have the choice of either- a) accepting the changed arrangements as notified to you or
- b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or
- c) cancelling your holiday and receiving a full refund of all monies paid.
Force Majeure
Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and all similar events beyond our control.
Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.
Behaviour
We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion, or that of any accommodation owner or manager, or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to the customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.
Our Liability
We promise to make sure that all parts of the holiday we have agreed to arrange as part of our contract are provided to a reasonable standard and in accordance with that contract. We also accept responsibility for what our employees, agents and suppliers do or do not do. However, please note that we will not be liable for any injury, illness, death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury, illness, death or consequent loss was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers.And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following.
- (a) the fault of the person(s) affected or any member(s) of their party or
- (b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
- (c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure).
- (d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something you did not tell us about when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents (ii)where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
Advertisers
Local business may choose to advertise their services on our website. We cannot accept any responsibility for the content of these adverts nor for the services or products that they supply. We would be more than happy to receive any feedback that you feel may benefit us removing the supplier from the website. This decision would be at the sole discretion of the marketing director for Exclusively Lindos.D. E-brochure Accuracy
Our e-brochure is prepared many months before the summer season commences and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details shown on this website may have changed since the brochure was posted on-line. We will inform you of any changes of which we become aware.Accommodation
Studios and apartments in Lindos village are simply furnished and often converted rooms within villas that date back to the 15th century.
Lindian Beds – a raised platform with mattresses
Sala – a salon/living area that is often converted into a bedroom or studio
Kitchenettes usually consist of two cooking rings, sink and fridge which are encased in one unit. Crockery and cutlery is provided for the preparation of breakfasts and light snacks.
Bathrooms in Lindos Village accommodation generally consist of a toilet, sink and hand held shower without curtain or shower tray.
The above does not apply to villas or hotels from our Luxury range.
E. Data Protection
By completing a booking you agree that, if necessary, the company may pass your details to any third party connected with the operation of the holiday on which you have booked. This information will not be used for any other purpose, nor will it be passed on to other parties, unconnected with your holiday.